A Basically, we ask our client to contact us once they received the goods. Also, clients should give us an inspection report, take some photos, and show us the evidence when the problem happens. When we get these documents, we would check if it's major or minor problem.
As long as we get agreement with clients and recognize it as quality issue, we will give our clients discount, provide spare parts, credit repairing cost or make replacement and so on.
You can also tell us the details you care about in advance. We will pay attention to it in the production and inspection process
If it is damaged during transportation, it will be compensated by the insurance company.
