To ensure that our customers get the best quality products, service and solutions, Aileen Music offers comprehensive solutions for different types of customers, including wholesalers, customization, E-resellers and brand distributor...
Wholesalers / Regional distributor / Chain store / Brand distributor / Music shop / Music center / Music school
Full line musical instruments
Support sample order to test quality and market
Brand customization and part upgrade
Systematic Customer Service
6 service departments, 100% after-sales solution
Full production process management and TQM system applying
Personalized R&D Service
Professional customized development strategy
US customer review
Israel customer review
Frequently Asked Questions
What is the minimum order requirement?
The minimum order requirements should depend on different models. But we support samples or small orders to start.
How about the lead time (production period)?
It depends on the items and quantity of your orders and the season (busy or not) when you place the order. Usually, it takes 35-60 days after having your confirmed order and down payment. For the sample order, it could be ready just within 7-14 days if we have products in stock.
Do you have warrantee for your products?
Yes, we do. Normally, within 3 months under solid evidence, we will provide free replacements or credit notes for our customers. Any quality problems will be resolved 100%.
How much is shipping?
This needs to depend on the number of orders and products you have. We will have a variety of shipping channels for you to choose from.
Our Quick Response Will Be Received Within 24hrs
Are you ready to bring more quality products with the help of a trusted and experienced manufacturer? Contact us today to request a quote and see how our professional services can help bring your vision to business.
Beautifully hand crafted from solid tonewoods to produce quality sound. The Aileen violin is the perfect instrument for students and advanced musicians alike.
From beautiful, handcrafted guitars to tuneful ukuleles, each instrument is carefully constructed to offer the player the chance to sound their best.
Each master artisan has devoted their passion and craftsmanship into creating the best drums and percussion instruments in the world.
*Distributors are encouraged to advertise in the local media, and the content and form of the advertisements must be approved by the Aileen Marketing Department. Aileen supports up to certain percentage of the annual import amount (calculated by FOB price) of the distributor.
*All product quality issues, after the two sides have been identified, Aileen will provide new product replacement free of charge.
Yes, it is. That will be our great pleasure. To be our local distributor, you need to prove your order and sales capacity per year within your market territory. We may consider giving you 6-12 months as a trial period. Within this period, you will be strictly protected the same as our sole distributor.
Yes, you can. We will provide our clients with added value service. We can supply our distributors certain percentage of the concerned parts and accessories for repairing purposes, free of charge, as per the size of orders and the kinds of instruments, if required.
Yes, we do. Normally, within 3 months under solid evidence, we will provide free replacements or credit notes for our customers. In practice, we do wholesale business, we always provide after-sales service for our customers. Considering the wood nature of the musical instruments, sometimes it is very difficult to classify the root cause of the problem, thus we always like to discuss with our customers case by case. It is sure we will always try our best to provide the solution for our customers.
Basically, we ask our client to contact us once they received the goods. Also, clients should give us an inspection report, take some photos, and show us the evidence when the problem happens. When we get these documents, we would check if it's major or minor problem.
As long as we get agreement with clients and recognize it as quality issue, we will give our clients discount, provide spare parts, credit repairing cost or make replacement and so on.
You can also tell us the details you care about in advance. We will pay attention to it in the production and inspection process
If it is damaged during transportation, it will be compensated by the insurance company.
Contact us today to request a quote and see more our branded products.